The manager can arrange a "Good morning" call for you
Booking the rooms
You can reserve rooms in any way which is convenient for you. For your convenience there is "Online Order" section on our web-site (order). This service is free.
You are offered breakfast (buffet table) in the hotel lobby bar (photo); from 7 till You can also order meals in the room. The manager will take an order with your requests.
The Lobby Bar (photo) is situated on the first floor of the hotel. In the Lobby Bar; you can try delicious dishes of the European cuisine. You can also make an individual order of delicacies. Working hours –
The hotel manager can help you with the information on car rent.
Checking out of the hotel
The check out time in our hotel is . Please, contact the manager on any issue (ordering a taxi, carrying out luggage, escorting etc.).
Churches, historical places of interest
Please, contact the hotel manager to obtain this service.
Concerts, theatres, exhibitions
The manager can help you obtain information on buying tickets and cultural events taking place in the city.
Please, contact the manager to use this service.
You can send and receive e-mails on the first floor of the hotel, to the right from the reception.
You can use this service on the first floor of the hotel.
The indoor temperature is sustained with the heat-control units. Please, contact the hotel manager on this issue.
With the hotel manager you can order laundry services (washing, ironing). Your clothes will be returned to you when it is convenient for you. Working hours of the laundry: . This is a paid service.
Things you left in the hotel after checking out are kept in a special room and every found article is recorded in the "Lost Things" book. To get back the things you lost, please, contact the hotel manager (contacts).
The hotel manager will take care of the delivery of your luggage.
Please, feel free to contact the manager whenever necessary. He/she will be happy to provide you information about the city, reserve a table in a prestigious Kharkiv restaurant, order a taxi, and solve any other question.
Meals in the room
Please, contact the manager to order your meal in the room. This service is free.
All the hotel staff is trained to provide first medical aid. If emergency medical aid is needed, the hotel manager will call a professional medical team.
The hotel manager can provide this information for you.
You can find a wide choice of printed media to your taste in the lobby.
There is a parking lot for 5 cars on the hotel yard (photo). 24-hours video surveillance and professional guards will secure the safety of your car.
The staff of this service will provide you with the Information on the hotel, make a tour around it, and organize a reception.
Works 24 hours a day. Please, contact the duty manager on this issue.
For the time you stay you can use safe deposit boxes at the reception at the hotel. The hotel rooms have individual electronic safes. For more detailed information, please, contact the hotel manager.
Safe deposit box
Please, keep the valuables and money in the deposit boxes at the reception. This service is free.
For your safety, please, be sure to lock the door once you enter the room. Do not leave your money or valuables unwatched, please, keep it in the safe deposit boxes at the reception. You can use the service of our partners for personal escort (guarding), for more information, please, visit the website www.ohrana-ua.com
There is a telephone in every room. If you have any questions concerning the telephone connection, please, contact the manager
There is a set of disposable everyday and toilet accessories in every room (4 star hotel standard).
At your service there is cable television with the wide choice of channels. There are plasma screen TV sets in the "De Lux" and "Semi de Lux" hotel rooms.
We offer visitors of our hotel a transportation: airport - hotel; hotel - airport; railway station - hotel; hotel - railway station. For more detailed information, please, contact the hotel manager.