Services

Alarm call

The manager can arrange a "Good morning" call for you

Booking the rooms

You can reserve rooms in any way which is convenient for you. For your convenience there is "Online Order" section on our web-site (order). This service is free.

Breakfast  

You are offered breakfast (buffet table) in the hotel lobby bar (photo); from 7:30 till 11:00 a.m. You can also order meals in the room. The manager will take an order with your requests.

Lobby Bar

The Lobby Bar (photo) is situated on the first floor of the hotel. In the Lobby Bar; you can try delicious dishes of the European cuisine. You can also make an individual order of delicacies. Working hours – 10:00 a.m. - 11:00 p.m. 

Car rent

The hotel manager can help you with the information on car rent.

Checking out of the hotel

The check out time in our hotel is 12:00. Please, contact the manager on any issue (ordering a taxi, carrying out luggage, escorting etc.).

Churches, historical places of interest

Please, contact the hotel manager to obtain this service.

Concerts, theatres, exhibitions

The manager can help you obtain information on buying tickets and cultural events taking place in the city.

Copying service

Please, contact the manager to use this service.

E-mail

You can send and receive e-mails on the first floor of the hotel, to the right from the reception.

Event organization service

You have a chance to entrust professional with care of important events in your life. Please, contact the hotel general manager on phone/fax: +38-057-758-86-98 or e-mail: manager@hotel-zs.com.ua

Fax

You can use this service on the first floor of the hotel.

Heating

The indoor temperature is sustained with the heat-control units. Please, contact the hotel manager on this issue.

Internet

Internet (Wi-Fi) free of charge

Laundry

With the hotel manager you can order laundry services (washing, ironing). Your clothes will be returned to you when it is convenient for you. Working hours of the laundry: 07:00 - 15:00. This is a paid service.

Lost-Property Office

Things you left in the hotel after checking out are kept in a special room and every found article is recorded in the "Lost Things" book. To get back the things you lost, please, contact the hotel manager (contacts).

Luggage

The hotel manager will take care of the delivery of your luggage.

Manager

Please, feel free to contact the manager whenever necessary. He/she will be happy to provide you information about the city, reserve a table in a prestigious Kharkiv restaurant, order a taxi, and solve any other question.

Meals in the room

Please, contact the manager to order your meal in the room. This service is free.

Medical aid  

All the hotel staff is trained to provide first medical aid. If emergency medical aid is needed, the hotel manager will call a professional medical team.

Museums

The hotel manager can provide this information for you.

Newspapers, magazines

You can find a wide choice of printed media to your taste in the lobby.

Parking

There is a parking lot for 5 cars on the hotel yard (photo). 24-hours video surveillance and professional guards will secure the safety of your car.

Reception and accommodation service

The staff of this service will provide you with the Information on the hotel, make a tour around it, and organize a reception.

Room service

Works 24 hours a day. Please, contact the duty manager on this issue.

Safe

For the time you stay you can use safe deposit boxes at the reception at the hotel. The hotel rooms have individual electronic safes. For more detailed information, please, contact the hotel manager.

Safe deposit box

Please, keep the valuables and money in the deposit boxes at the reception. This service is free.

Safety

For your safety, please, be sure to lock the door once you enter the room. Do not leave your money or valuables unwatched, please, keep it in the safe deposit boxes at the reception. You can use the service of our partners for personal escort (guarding), for more information, please, visit the website www.ohrana-ua.com

Telephone

There is a telephone in every room. If you have any questions concerning the telephone connection, please, contact the manager

Toilet accessories

There is a set of disposable everyday and toilet accessories in every room (4 star hotel standard).

TV channels

At your service there is cable television with the wide choice of channels. There are plasma screen TV sets in the "De Lux" and "Semi de Lux" hotel rooms.

Transfer

We offer visitors of our hotel a transportation: airport - hotel; hotel - airport; railway station - hotel; hotel - railway station. For more detailed information, please, contact the hotel manager.

News
09.07.2012 - Action from 9th.July till 9th.August 2012 yr.

08.12.2011 - Special offer for EURO 2012

30.12.2008 - Holidays discount 20%

18.12.2008 - All rooms 20% discount from 29.12.2008 till 11.01.2009